FAQ

Questions, answered.

Answers to common product, billing, privacy, provider, mobile, and security questions. Policy pages control if any summary here differs.

Last updated: May 1, 2026

Product scope

What does LocateFlow do?
LocateFlow helps organize addresses, service-provider records, moving tasks, reminders, documents, budgets, exports, and support workflows. It does not replace providers or agencies.
Is LocateFlow a provider marketplace?
No. LocateFlow is an organizational tool and provider research aid. It does not sell provider services, guarantee availability, or act as a broker. See the Disclaimer.
Are providers guaranteed or endorsed?
No. Provider listings, recommendations, ratings, and public-source information may be incomplete, outdated, or unavailable. Users must verify details independently.
Does LocateFlow provide legal, financial, insurance, tax, real estate, or moving advice?
No. LocateFlow provides informational organization tools and suggestions only. Users should consult authoritative sources or licensed professionals.

Billing, trials, and refunds

How does billing work?
Web subscriptions are billed through Stripe. iOS purchases may be managed by Apple App Store and Android purchases by Google Play. See the Billing Policy.
How do free trials and promotions work?
Trial length, price, renewal date, and payment method requirements are shown at checkout before purchase. Some offers require a payment method and renew automatically unless canceled.
How do I cancel?
Supported web subscriptions can be canceled in Settings or the Stripe portal. App Store and Google Play subscriptions must be managed through the applicable store.
Are refunds available?
Refund eligibility depends on the Refund Policy, the checkout offer, legal requirements, and Apple App Store or Google Play rules for store purchases.
How do App Store and Google Play subscriptions work?
Store purchases may be billed, renewed, canceled, and refunded through Apple or Google under their own rules.

Data, privacy, and cookies

What data does LocateFlow collect?
LocateFlow may collect account, profile, address, service, moving, budget, support, billing, device, analytics, push, consent, audit, and security data. See the Privacy Policy.
Can I export or delete my data?
Export and deletion tools are available in settings. Some backups, billing records, audit logs, legal records, security logs, and processor records may be retained when needed.
How do cookies and analytics work?
Web analytics is consent-gated. Necessary cookies and storage may still be used for security and product operation. See the Cookie Policy.
How are mobile push notifications controlled?
Push notifications depend on app, device, and notification preferences. Push tokens may be stored to deliver notifications when enabled.
Is LocateFlow GDPR or CCPA certified?
LocateFlow does not claim privacy certification. It provides privacy tools and California privacy workflows where applicable. See the California Privacy Notice.

Support and security

How do I contact support, privacy, billing, legal, or security?
Use the Contact page or email support at [email protected].
How does LocateFlow protect account data?
LocateFlow uses access controls, TLS, password hashing, rate limits, logging, and security procedures. It does not claim perfect security or a certification. See the Security overview.

Still have a question?

If you cannot find what you need in the public FAQ, reach us through the contact page or sign in for account-specific support.